Learning notes
Transcript
Melanie:
Achoo! Excuse me. Melanie here from the Department of Oz-Speak. This is ‘How to book a doctor's appointment.’
Grandma does her morning stretches and begins to prepare breakfast.
Grandma:
About time you are up!
Michael:
Ma? What are you doing?
Grandma:
A chemical experiment, what do you think I am doing?
Lily:
You should not be cooking, Ma.
Grandma:
I’m a great cook.
Michael:
Yes, but your arthritis...
Grandma:
It is nothing! I am very flexible.
Tai chi. Very good.
Michael:
That's great, Ma. But…
Grandma:
I am fine. I want Connie and Nicholas to have good breakfast.
Michael:
I have to take her to the doctor's.
Grandma:
What? No...
Michael:
Yes. We have very good doctors here. They can treat your arthritis properly.
Grandma:
My son, don’t miss work for a little pain!
Michael:
Ma.. I have plenty of personal leave. It's totally OK. I still get paid.
Grandma:
Oh... That's a funny rule...
Michael:
I'll make the appointment now.
Melanie:
Watch how Michael books a doctor's appointment. Listen out for the term 'GP'. This stands for General Practitioner which is what family doctors are often called in Australia.
Receptionist:
Hello
Michael:
Hi, I would like to book a doctor's appointment. Are there any GPs available today?
Receptionist:
OK. Let me see what we have available.
Michael:
I am actually making the booking for my mother.
Receptionist:
Oh, that's okay. Does she have a Medicare number.
Michael:
She just came from China so she does not. Will that be okay?
Receptionist:
Absolutely. It just means we can't bulk bill and you need to pay the full amount.
Michael:
Cool.
Grandma:
So much trouble.
Lily:
Ma, it’s no trouble.
Michael:
But can I go into the room with her?
Receptionist:
Of course, that's your choice. All our consultations are confidential. We have an opening at 11 o'clock. Would that be suitable?
Michael:
11? Perfect.
Receptionist:
We'll see you then.
Michael:
Thank you.
See, Ma? Easy!
Grandma:
Yeah, yeah. Time to eat.
Michael:
Woah!
Lily:
Ma, it’s OK!
Grandma:
Fine, fine.
Melanie:
Well! There you have it. A quick and simple way to book a doctor's appointment.
You can see a doctor without Medicare. If you have Medicare, standard medical appointments are free or subsidised.
Subsidised means some of the cost is paid for by the government. Yay.
END
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Credits
Produced by SBS with assistance by
Video production company: Studio Gilay
Director: James Hackett
Educational consultant: Natalie Oostergo - International Education Services
