Yolŋu woman Kathy Balngayngu Marika told the Banking Royal Commission on Wednesday that she was subject to "really pushy" sales tactics and found it difficult to understand what she was being signed up for when insurance company Let's Insure called her in 2015.
The commission heard excerpts of phone calls between Ms Marika and salespeople at the Let's Insure company pushing funeral insurance. One call was with a man with a British accent who consistently spoke over the top of Ms Marika, allowing little time for her to respond.
Ms Marika said she only understood half of what was being said throughout the call, and that she had to mentally translate what was being said to her native language, Yolŋu Matha.
